Refunds & Exchanges

Returns & Exchanges

We want you to be completely satisfied with your purchase and understand that sometimes an item needs to be returned. No worries - we are here to help! 

If you're not completely satisfied with your purchase, send it back to us for an exchange or full refund within 15 days from the date of purchase. Returns must be in pristine condition with attached original tags, accompanied by the original sales receipt. S&P charges are non-refundable. 

Self Return
You may send returns using any method you choose. 

Please send returns/exchanges to:
Outback Survival Gear
392 Broadway Saratoga Springs NY 12866

Returns are processed same day as received. We will ship any exchanged item(s) to you via standard 5-7 day UPS or USPS shipping at no additional charge.

Catalog & Online Purchases

Outback Survival Gear online & telephone purchases may be also exchanged at our Saratoga Springs, NY store (Saratoga Saddlery - 392 Broadway, Saratoga Springs, NY 12866) or at the trade shows we attend. All returns must be accompanied by a sales receipt.